Returns Policy

Thank you for shopping at Hong Kong JIUXI TRADE LIMITED (the “Company”). We strive to provide high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase of women’s shoes, we are here to help. Please review our Returns Policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original condition, with all tags, labels, and packaging intact.
• The item must be returned within 30 days from the date of delivery.
• A receipt or proof of purchase must be provided with your return.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Items marked as final sale or clearance.
• Gift cards or any items that are personalized or customized according to the customer’s specifications.

3. Requesting a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number and reason for the return.
2. Receive Instructions: We will review your request and send you detailed return instructions if your return is approved.

4. Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your payment provider’s policies.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size or style, you will need to return the original item for a refund and place a new order.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [email protected] to resolve the issue. We will provide you with instructions for returning the item and a replacement if applicable.

8. Contact Us

If you have any questions about our Returns Policy, please contact us at:

• Email: [email protected]
• Phone: +1 5164696980
• Address:
  RM 705, 7F
  FA YUEN COMMERCIAL BUILDING
  NO. 75-77 FAYUEN STREET
  MONG KOK, KOWLOON, HONG KONG

Thank you for shopping with Hong Kong JIUXI TRADE LIMITED! We appreciate your understanding and support.